We appreciate that you want to shop with the confidence of knowing that if you are not completely satisfied with your purchase you can return the product.
If you decide that you would like PBT to attempt re-delivery again but are happy for them to leave the parcel at the address if you are not present then please ring PBT to arrange re-delivery and then fill out the "agreement to leave freight (parcel)" section on the card to call and leave it in the letterbox. Please note: We will not attempt to deliver again until we have heard from you. To avoid any inconvenience please consider the options of re-direction to another address where you will be available to sign for the item or collection from a nearby PBT depot. Re-delivery to the original address (good if you know you will be available at the address to sign for delivery) Re-direction to another address (for example you could have it delivered to your work during the day) You can choose from one of the following options: What are my options for re-delivery of the item? This card details when the delivery was attempted, the number and what you need to do to have the items re-delivered.
If you were unavailable to sign for an item when our courier called, we will leave a Card to Call (usually found in the letterbox) at the delivery address.
Please ensure you have your order delivered to an address where someone is available to sign for it. PO Boxes are not accepted for security reasons. We only deliver to residential or business addresses. Online orders are delivered using PBT couriers and require a signature upon delivery so they can be tracked. We will contact you prior to dispatch for your approval. Currently we only ship within New Zealand.Īll standard items are standard as regards freight except items marked Bulky 1, Bulky 2 or Bulky 3 where those specific charges apply.įor customers requiring delivery to outer islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d'Urville Island) We reserve the right to add a surcharge to the freight cost. All prices are for shipping within New Zealand.
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